Keynote Presentations

Up To Your Armpits In Alligators?

Responding To Reputational Risk

Including short segments from John Paling’s, Emmy-Award winning wildlife films, narrated live, to make the key points of his messages memorable.

Life is changing. And it stays the same.

The part that is changing beyond all recognition is that electronic media have now altered the way the whole world communicates and how reputations are formed – and lost. It has allowed organizations to dispense with people and rely instead on websites, blogs and social media to try to gain and service their clients at minimum costs.

Sadly, this frequently has resulted in the total disappearance of access to helpful human support. Instead well-intentioned citizens are subjected to impersonal service, confusing communications and often infuriatingly frustrating obstacles that block all attempts at progress.

Content & Outcomes For Audience Members

The world is often not what it seems. It has been easy to take benefits of digital savings without adequately compensating for the reputational risks.

Customers now have limits on their time availability too. Mere satisfaction will not ensure maintaining a good reputation when negative stories emerge.

Nature shows that active cooperation is the best way to overcome more competition. Ways to achieve this.

Review the key factors that you consider would ensure developing an excellent reputation in your circumstances. Ethics and customer satisfaction are only parts of the core values.